The items are shipped from our warehouse and processed according to the following working hours after receiving your order.
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
Express Shipping Time: 3-5 business days
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
Note: Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.
2.How much freight do I have to pay?
Unlimited unified free delivery
We ship all products purchased online for free, if the order shows that it needs to be shipped, please contact us
3.Note: delivery surcharge
In addition to the free shipping provided by us for items that are bulky, heavy or have limited availability, customers may need to pay shipping surcharges. The fee is displayed on the product page by the price of the product.
For those who need to pay additional fees, please contact us for details
4.How do I track my order?
You will get a tracking number in your shipment confirmation email once the order has been shipped.
5.My order says delivered, but I don’t have it?
Some possible things that could have happened.
– They didn’t scan it correctly and it will show up the next day.
– The carrier could have left it at a neighbors house by accident or a front desk if you live in an apartment. Please check.
6.Shipment confirmation and order tracking
When your order is processed and a tracking number is available, you will receive an email with tracking information.
7.Customs, duties, and taxes
hotcustomdiy.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
hotcustomdiy.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
9.Special case: transportation questions and answers
1）What should I do if the item I ordered is out of stock?
In some cases, delivery may be delayed due to insufficient product supply. Out-of-stock inventory will be shipped upon receipt. If there is any delay, we will notify you by mail or email.
2）Can I ship items to multiple addresses?
Before checkout, you can contact us and we will solve it for you
3）Can I delay delivery?
If you want to place an order but postpone its shipment until later, please do so through our customer service center. Contact us firstname.lastname@example.org and one of our sales assistants will be happy to help you.